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Monday, June 08, 2009
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COME AGAIN!: Beyond words...
I received a letter - by post - from one of my friends last month. If you think there is nothing great about this, you are mistaken. This was the first letter I was receiving in years from a human being. (I keep receiving impersonal letters from ...

BOOKS 2 BYTE: Lack of transparency in call centres
This book sees gap between claim and reality.. Through induction training, ongoing socialisation, performance evaluation mechanisms and other elements of organisational design, call centre employers cultivate the notion of professionalism in ...
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In Focus
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Mandate 2009

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