The Hindu Business Line : It's caring and sharing at i-flex

Two weeks after the arrests and subsequent release of 13 of its employees in the Netherlands, the company is on a communicating and reassuring mode with its employees.

According to Mr R. Vidyasagar, Vice-President, HR, i-flex Solutions, the seniors in the company are pep talking to their subordinates about the issue and trying to field questions in a `transparent and comprehensive' manner.

"We are telling them that the entire industry and the Government is behind them," he says.

"Most of the employees wanted to know how much (in terms of resources) the company was investing to sort out the issue. Some of them were curious about the steps we are taking at the legal level to get these employees out of the quandary," says Mr Vidyasagar. In fact, immediately after the 13 i-flexers arrived from Amsterdam, they, along with their families were given a morale boosting dinner by the senior management of the company, says Mr Peter Yorke, Senior Manager, Corporate Communications, i-flex Solutions.

In India, the day after the arrests at Amsterdam, employees across the company were taken into confidence and communicated about the turn of events at the Netherlands.

"And we did this kind of communication across the globe. The day after the incident we spoke to all our London employees to reassure them that they were safe and the company had committed no criminal offence."

He also says that all the 13 affected employees are now willing to go back to the Netherlands, after the issue is sorted out. Incidentally all of them are Bangalore-based.

Mr Vidyasagar explains that i-flex considers each of its 2,200 employees as a brand ambassador who carries the image of the company to the customer.

"That's why we feel it's better to over-communicate rather than under-communicate to them about any crisis within the company."

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