Financial Daily from THE HINDU group of publications
Tuesday, Apr 08, 2003
Financial Daily from THE HINDU group of publications Tuesday, Apr 08, 2003 |
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Info-Tech
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Software Corporate - Announcements HCL Tech bags $160-m BT deal Our Bureau
Mr Shiv Nadar, Chairman, President & CEO, HCL Technologies, with Mr Sujit Baksi, CEO, Northern Ireland, BPO of HCL, addressing a press conference in the Capital on Monday.
NEW DELHI, April 7 HCL Technologies, the Shiv Nadar-promoted software major, on Monday announced it has won a business process outsourcing (BPO) deal worth $160 million from the BT Group, UK's telecom service provider. The five-year contract was the largest deal ever bagged by any Indian BPO company, HCL Tech officials claimed. The company would set up an exclusive contract centre for BT, from where its employees would handle part of BT's business telemarketing, billing and conferencing work, they said at a press conference here. BT officials would manage the centre, which is to have over 1,000 employees by the end of 2003, said Mr Shiv Nadar, Chairman of HCL Tech. "Currently, ours is the only company in the country that offers a three-way communications resilience between India, the UK and the US through our centres located in the three countries. This, coupled with our range of service offerings, proven calibre and emphasis on investments to develop international standards and facilities, has won us this prestigious order from BT," said Mr Sujit Baksi, CEO of both the India and Northern Ireland BPO units of HCL Tech. The diverse nature of the assignments would entail a broad profile of professionals, including service executives, high-end data analysis experts and software engineers. BT's site managers will work with HCL Tech BPO team to ensure adherence to its standards of delivery performance and customer experience. HCL Tech had earlier acquired a 90 per cent stake from BT in Apollo Contact Centre in Belfast to form the joint venture, HCL Tech NI Ltd. The formation of this joint venture, the company said, provided it with a European bridgehead and capability to prove multi-lingual services.
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