The Hindu Business Line : Banks told to display details of grievance officials

Mumbai, Aug. 19 Have you, as a bank customer, run from pillar to post to redress your grievance? Now, some relief is in the offing with a directive from the apex bank.

The RBI has asked banks to ensure that all branches prominently display the names and contact details of officials who can be approached in case of a complaint.

Further, the name and details of the nodal officer appointed under the Banking Ombudsman Scheme, 2006, should also be displayed at the branch, the central bank said.

With a view to strengthen the redressal mechanism, the RBI has also advised banks to display on their Web sites the names and contact details of the officials at their head office, regional offices and zonal offices who can be contacted by customers to lodge complaints.

Banks should also display on their Web sites the names and contact details of their Chairman and Managing Director, Chief Executive Officer, line functioning heads of operations – such as credit cards, loans and advances, retail banking, personal banking, rural and agricultural banking, small and medium enterprises banking among others – to enable customers to approach the officials.

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