• Investment World
• eWorld
• Brand Line
• Mentor
• Life
• Brand Quest
• The New Manager
• BL Club
• Smartbuy
• Books

Stocks

• Quotes
• SE Diary
• Scoreboard
• Open-End Mutual Fund

Cross Currency

• Rates
  
  

Shipping

• Ports
  
  

Archives

• Yesterday
• Datewise
• Resources
• In Focus
• In Depth
• Events 2007

Group Sites

• The Hindu
• The Hindu ePaper
• Business Line
• Business Line ePaper
• Sportstar
• Frontline
• The Hindu eBooks
• The Hindu Images

Our Bureau

Chennai, April 28 Standard Chartered is expanding the call centre operations of its outsourcing hub Scope International in India. The staff strength in the call centre operations of Bangalore and Chennai together could double over the year to around 2,200 to support the group’s growth plans in the country and other markets.

The staff strength will rise in the medium term as the call centre services more markets across the Standard Chartered footprint. Bangalore and Chennai currently service customers in India and the UAE, respectively. Currently, both centres handle in-bound and out-bound customer calls, and Chennai handles collection-related services for the UAE. This will be expanded by March 2010, according to a press release issued by Standard Chartered.

Scope International, the global shared services centre for the Standard Chartered Group, is an integral part of the bank and handles a range of value-added and complex services.

More Stories on : Outsourcing | Foreign Banks

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Copyright © 2009, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line