The Hindu Business Line : HPCL launches 24-hour gas booking facility

Branded “HP Anytime”, this centralised LPG refill booking facility shall provide a hassle-free experience for booking refills, complaints including leakage complaints and status enquiry through an interactive voice response system (IVRS) p owered by Idea Cellular Ltd.

HP gas consumers from any part of the State can now call “HP AnyTime” single number 9961023456 and book their LPG Refill cylinder 24x7. The customer will be provided with a refill booking number immediately.

How to book

To access this facility, consumers are required to have the telephone number of the gas agency (landline number without STD code) and the 6-digit consumer number. Since this system is available round the clock throughout the year, a customer can book a refill at any convenient time, including Sundays and holidays.

Consumers also have the option to register their telephone number on a one-time basis to enable easy and faster refill bookings subsequently. Individual letters detailing the process of refill booking through IVRS are being sent to all gas consumers. The letter can also be obtained by the consumers from their respective HP gas agency. Starting February 15, all refill bookings shall be handled through ‘HP Anytime’.

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