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OUTSOURCING
KPO — the big BPO opportunity
Knowledge-driven processes are growing in stature. More

HUMAN RESOURCES
HR initiatives — why some succeed and many fail
Useful parameters for any people programme. More

Engaging the engagers!
The interface between managers and their teams, a key focus area for HR. More

INTERVIEW
Outsmarted by Jim Champy
Is the US in recession and what are the portents for companies. Read on to find out more from the management guru. More

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Managing challenging projects
If you have herded cats, or kept spinning plates on sticks, you may perhaps be aware of the problems that Richard Jones discusses in Project Management Survival ( www.vivagroupindia.com). ... More

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