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Tuesday, Feb 19, 2008
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Cash withdrawal from ATMs to be free

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Mumbai, Feb. 18 Banks will now have to make withdrawals from ATMs free of charge for their own customers. Requests for balance enquiries would have to be made free to customers of other banks as well. In a draft circular, the RBI has asked banks to implement these changes with immediate effect.

For use of other bank ATMs for cash withdrawals, the RBI has asked banks not to charge more than Rs 20 with effect from March 31, 2008. This will also gradually be made free of charge by April 1, 2009.

“It is evident that the charges levied on the customers vary from bank to bank and also vary according to the ATM network that is used for the transaction. Consequently, a customer is not aware, before hand, of the charges that will be levied for a particular ATM transaction, while using an ATM of another bank. This generally discourages the customer from using the ATMs of other banks. It is, therefore, essential to ensure greater transparency,” said the circular.

In December, the RBI had placed an ‘Approach paper’ in the public domain on the customer charges for use of ATMs and cash withdrawals.

According to the RBI, some banks had suggested that instead of making the service totally free, number of free withdrawals in a quarter or a month can either be prescribed or left to individual banks. IBA had also suggested that the number of free transactions at ATMs of other banks be restricted to two per month.

The RBI has, however, said that a cap on the number of free cash withdrawals in a month is neither desirable nor practical.

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