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Innovation top on CIOs' agenda: Microsoft V-P

V. Rishi Kumar

Much time and money go into compliance-related work


MR STUART SCOTT

Hyderabad April 24 Mr Stuart L. Scott, Chief Information Officer and Corporate Vice-President, Microsoft Corporation, runs the technology backbone of the world' largest software maker (revenues of $44 billion).

His team supports over 2,20,000 networked devices for 90,000 plus employees worldwide, effectively ensuring that all the 2,500 applications that reside in globally distributed set-up, function seamlessly without disruption.

Significantly, Mr Scott and his team at Redmond play a vital role in business transformation within the company and the best part is that they beta test software that gets out of Redmond, providing insights into defects and ensuring that they get thrashed out before they get shipped.

Mr Stuart Scott, on a visit to India, told Business Line that their two latest global offerings — Windows Vista and Office 2007, were beta-tested across 80,000 users across Microsoft offices.

Referring to the outage in the company operations at Washington headquarters due to a storm, Mr Scott said that had rendered the data centre ineffective for about a week. That was when the network operating centre (NOC) at Hyderabad ensured that the company functioned without disruption.

"Enterprises continue technology spending and the role of CIO has some what changed. From merely being a technology provider, CIO's mandate has become a lot strategic for enterprises," he said.

"A third of my work is engaged with partners and other enterprises understanding ways to improve business process, harnessing the power of technology. This feedback helps developers innovate. In effect, we ensure there is innovation in every area, all aimed at streamlining work process," he explained.

The other important issue that engages CIOs lately is the need to keep pace with the Government regulations and compliance-related work. A significant part of the time and investments go into compliance related work.

A sure way to empower employees is to help them access information from a single interface be it from Outlook, e-mail, or from anywhere on the Internet while offering search options. The focus is on harnessing collaborative technologies and empowering workers, he said.

CIOs in most enterprises, big, and small, he felt were seeking new ways to collaborate and empower their mobile work force to access information on mobile devices.

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