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Consulting strength of MNCs + delivery processes of Indian majors

MR AZIM PREMJI (right), Chairman, Wipro, and Mr Nandan M. Nilekani, CEO & MD, Infosys Technologies Ltd, at the Nasscom India Leadership Forum in Mumbai on Thursday. - Shashi Ashiwal

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Mumbai Feb.8 A new breed of outsourcing that combines the strengths and capabilities of global multinationals and Indian frontline vendors is emerging, says Ms Padma Ravichander, President and Managing Director, Global Consulting and Application Solutions, and Chief Executive, APAC region, Perot Systems.

Global multinationals derive their strengths from good consulting capabilities and strong customer relationships while Indian frontline vendors bring the rich global delivery model with good systems and processes to the table.

Speaking at a panel discussion on "The coming reversal of offshore delivery: Are the critics right?", Ms Ravichander added that Perot Systems, as a $2.2-billion entity, wasinvesting in a globally integrated model with BPO in the Philippines and South Africa, disaster recovery in Dubai and using other low-cost destinations such as China for application development.

Underlining the changing dynamics of the software industry, dogged by high attrition and wage inflation, Mr Neeraj Gupta, Executive Vice-President, Patni Computer Systems, added that companies would have to start examining the need for a `disruptive' business model. As an example, he stated that Virgin Mobile was redefining telecom application solutions that can challenge any of the incumbents in the UK.

Similarly, he added, newer pricing models that are based on value or outcomes would be increasingly be adopted by the industry.

Ms Samantha Covell, Vice-President, Services Procurement, BT, said offshoring is here to stay but vendors would have to align their objectives more closely with the customer and develop more refined metrics to help meet client needs.

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