The Hindu Business Line : Aviva Global to absorb staff from BPO vendors

Mr Rajnish Virmani (right), CEO, Aviva Global Services, and Mr P. V. Kannan, Co-Founder and CEO, 24/7 Customer, at a press conference in Bangalore on Friday. - G.R.N. Somashekar

Bangalore , Jan. 12

Aviva plans to transfer about 2,900 employees from its third party BPO vendors — EXL and WNS, to its own offshore division — Aviva Global Services (AGS), in calendar 2007, said the CEO of AGS, Mr Rajnish Virmani, on Friday.

The company completed the transfer of over 1,600 employees at its Bangalore operations from another third party vendor 24/7 Customer to AGS on January 1.

Aviva had built the offshore BPO roles in partnership with three vendor partners — EXL, WNS and 24/7 Customer — under the Build, Operate, Transfer contract with them that has enabled it to ramp up rapidly and gain the `speed to market'.

Of the proposed 2,900 transfers, 300 employees would be moved from WNS centre in Colombo and 2,600 of WNS and EXL put together in Pune. The remaining transfers, likely to be completed by January 1, 2008, will cover the special purpose vehicle organisations — NCOP, WNS Colombo and Ntrance, created specifically for the purpose of transfer by EXL and WNS, respectively. "The transfer of these employees means that Aviva can avoid paying premium to the vendor partners," said Mr Virmani. "

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