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Our Bureau

Chennai , Nov. 22

The business intelligence (BI) practice of Satyam Computer Services Ltd would have nearly 10,000 employees by 2010 from 3,400 at present. Around 30 per cent of them are currently working at various onsite projects abroad and the rest in India, according to a company official.

The BI practice provides tools to customers to be used to gain greater visibility into operations, markets and competition. For instance, using data collected from customers, the tool would help a telecom client identify problems associated with churning of customers.

The tool would also provide the client various processes to retain customers, said Mr Kiran Cavale, Global Head, Business Intelligence and Data Warehouse, Satyam Computer, a Hyderabad-based software company.

Around 70 per cent of the employees in the BI practice are software engineers and the rest are professionals from sectors such as banking, pharmaceutical and telecom, he told newspersons.

Quoting a report by Gartner, a consultancy company, Mr Cavale said the global market for BI services, including consulting and development integration, was expected to be around $24 billion by 2009.

"However, going by our experience in the last few months, we feel the number could be more," he said.

More clients

Satyam's BI practice, which won The Data Warehousing Institute Award 2006, has nearly 55 clients (mostly Fortune 500 companies) and could have nearly 85 by 2010. The practice is part of Satyam's Enterprise Business Solution. For Satyam, business intelligence deals, including software service component, ranges between $3,00,000 and $2 million, he said.

Mr Cavale said Satyam and Microsoft recently set up centres of excellence on BI practice in China (Shanghai) and Singapore. The China centre with 50 employees and the Singapore centre with 70 people work on BI solution using Microsoft's .Net platform. Microsoft would bring its Asia-Pacific customers to these centres to showcase various BI tools. "We are also in advanced talks with other vendors to have similar centres," he said.

According to Mr Cavale, in the next three years Satyam would like to create value addition of $100 million to clients. For instance, it could help a client cut dealer commission.

More Stories on : Software | Human Resources | Outlook | Satyam Computer Services Ltd

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