• Investment World
• eWorld
• Brand Line
• Mentor
• Life
• Canvas
• Praxis
• Urban Pulse
• Brand Quest
• The New Manager

Stocks

• Quotes
• SE Diary
• Scoreboard
• Open-End Mutual Fund

Cross Currency

• Rates
  
  

Shipping

• Ports
  
  

Archives

• Yesterday
• Datewise
• Resources
• In Focus
• In Depth

Group Sites

• The Hindu
• The Hindu ePaper
• Business Line
• Business Line ePaper
• Sportstar
• Frontline
• The Hindu eBooks
• The Hindu Images

Our Bureau

Consumers to be compensated for delays

New Delhi , Oct. 6

In a bid to improve the quality of broadband services, the Telecom Regulatory Authority of India (TRAI) today mandated monetary compensation to consumers for any delays caused by the service providers in correcting faults or providing connections after taking an upfront deposit.

In all cases where payment towards installation charge and security deposit is taken and the broadband connection is not provided within 15 working days, a credit at the rate of Rs 10 per day will be given to the customer. In case of correcting faults or repairs, TRAI has said that operators should take steps within 3 working days. If pending faults are not attended for three working days the operator will have to pay a rebate equivalent to seven days of minimum monthly charge.

More Stories on : Consumerism | Broadband | Regulatory Bodies & Rulings

Article E-Mail :: Comment :: Syndication :: Printer Friendly Page

Stories in this Section
Monsoon rains beyond IMD expectations

Copyright © 2006, The Hindu Business Line. Republication or redissemination of the contents of this screen are expressly prohibited without the written consent of The Hindu Business Line