Financial Daily from THE HINDU group of publications
Saturday, Oct 29, 2005
Financial Daily from THE HINDU group of publications Saturday, Oct 29, 2005 |
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Info-Tech
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IT-enabled Services Variety - Lifestyle A call centre with a difference at Bangalore Anjali Prayag
Bangalore , Oct. 28 THIS one is not just another call centre. From early next year, Bangalore will house a call centre offering 24x7 counselling services covering issues such as marriage, divorce, work pressure, investment advice, anger management, etc. PPC Worldwide, a global provider of employee assistance services (EAS) is setting up a call centre here to assist employees across companies located all over the country. EAS is a confidential assistance service to employees on subjects as varied as legal, financial advice, work-related and interpersonal relationships. "Most of this would be telephone-based counselling that we will be able to solve in a couple of days, but sometimes, the problems may require prolonged counselling sessions and face-to-face encounters which we are ready for," Dr Anna Oldman, Chief Operating Officer, PPC Worldwide India told Business Line. PPC Worldwide has covered more than 1.5 million employees in over 100 countries. Some of PPC's clients are Lucent Technologies, British Telecom, Cummins Engines, Apple Computers and Penguin. PPC in India is already networking with clinical psychologists, lawyers, chartered accountants who can offer their services here. "We even plan to employ spiritual experts such as yoga teachers for our well-being and general health services," she said. In the initial phase, PPC plans to employ about 20 people in Bangalore. On potential demand for employee assistance services in the country, Dr Oldman said that though no figures are not available, initial talks with corporate Indian had shown that most of the demand would come from the IT and ITeS sectors. "Westernisation of management practices and extreme work pressure is leading to job insecurity and it is not made any easier by demanding customers," she felt. "But there would be a demand coming from the financial sectors and the government offices too. Legal and counselling advice would be most sought after," she added.
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