Financial Daily from THE HINDU group of publications
Tuesday, Oct 25, 2005
Financial Daily from THE HINDU group of publications Tuesday, Oct 25, 2005 |
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Info-Tech
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Outsourcing HR practices in Indian BPOs are setting global standards: Nasscom Our Bureau
New Delhi , Oct 24 HITTING out at a spate of reports on the labour issues in the BPO industry, Nasscom today said that the "cutting edge" HR practices followed by BPO firms in India were setting standards for even the developed nations. "We take pride in the fact that IT industry has contributed to India's image globally," said the Nasscom President, Mr Kiran Karnik, at a conference. "Every head of State visiting India wants to know about Indian IT processes. It is an open challenge to anyone who can prove that their working conditions are better than that of the BPO industry." He also said that the industry was looking at creating `minimum standards' for best practices on a range of parameters including work conditions. According to Mr Karnik, Nasscom was looking at a self-regulatory organisation of the industry for laying guidelines on a range of issues including data protection and work conditions of employees. "I see it as a campaign going on. First there was a talk about creating unions, whereas the employees feel they do not need it. Now there is an attempt to pick holes in HR practices," he said referring to a recent report on how IT companies were treating their employees. Asked if the smaller players in the industry too were implementing favourable working conditions for their employees, he said: "It is a large industry with various players. There is a need for minimum standard in the industry, we are working on creating it." He added: "At present, the demand for employees outstrips the supply in BPO industry. In such a case, if people are not treated properly, they have the option of leaving the company. So, while bigger BPO companies have high benchmarks, companies not interested in implementing such standards also have to follow suit." The Genpact President and CEO, Mr Pramod Bhasin, invited newspersons to visit the company's facilities to talk to employees and review HR practices. He added that the industry scored high on employee satisfaction surveys. Countering some of the points in a recent report by the V.V. Giri National Institute of Labour, he said that the entry and exit of employees was timed for "billing purposes".
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