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Money & Banking
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Private Banks
Servion bags order from HDFC Bank
Our Bureau
Mr C. N. Ram (left), Head-IT, HDFC Bank, and Mr K. Balakrishnan, MD, Servion Global Solutions Ltd, at a press conference in the Capital on Tuesday. - - Ramesh Sharma
New Delhi
,
Feb. 8
SERVION Global Solutions Ltd on Tuesday announced that it has bagged a large order from HDFC Bank for upgradation of their contact centre solutions.
"Now with 79 per cent of the customers' calls terminating on the IVR (automatic voice response), call load of agents at our call centres has reduced significantly. This has reduced cost and increased productivity," HDFC Bank's IT head, Mr C.N. Ram, said at a conference here.
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