The Hindu Business Line : Coping with attrition

ATTRITION, now a well established bane of the IT industry, has to be understood in the light of the unique characteristics of the sector, says Dr Nandkishore Rathi, Assistant Placement Officer, IIT, Mumbai.

He highlighted some of the findings of his award-winning research on `HR challenges in the Indian software industry' in Bangalore today. Some critical findings: there is a perceptible gap between what HR managers consider the reasons for an employee quitting the organisation and what the software engineer himself feels on the issue; line managers are equally responsible for retaining their employees and that bigger companies generally figure low on the overall employee satisfaction scale.

On the other hand, smaller companies and start-up firms show high level of satisfaction, particularly in the area of extrinsic satisfaction and career needs.

The study was done over a five-and-a-half-year period and covered 1,028 software professionals from 14 companies across the country. Prof Rathi won the Mercer Award in November 2003 for the most practical and innovative research specific to the Asia-Pacific region. Companies have to study the employee turnover issue from four different areas, he says. These, in growing level of importance, are: concern areas where it is important to recruit `stayers', to keep quality and customer in mind while hiring, to constantly upgrade employee skills and to foster creativity and innovation within the organisation.

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